Privacy policy
Last Updated: September 27, 2026
Big Opposable Thumb, Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, disclose, and protect information when you visit bigopposablethumb.com (the "Website"), communicate with us, submit information through our forms, receive email or SMS/MMS communications from us, or otherwise use our related products and services (collectively, the "Services").
By using the Services, you acknowledge the practices described in this Privacy Policy.
1. Information we collect
We may collect information that you voluntarily provide to us as well as certain information collected automatically when you use our Services.
Personal information you provide
Depending on how you interact with us, we may collect information including:
First and last name
Company or organization name
Email address
Telephone or mobile number
Mailing or business address
Information submitted through contact, inquiry, project, or other forms
Communications you send to us
Project, account, or service information
Marketing and communication preferences
SMS/MMS opt-in and consent records
Other information you voluntarily provide
You are not required to provide Personal Information merely to browse our Website.
Information collected automatically
When you use our Website, certain information may be collected automatically, including:
Internet Protocol (IP) address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Time spent on pages
Referring websites or sources
Unique device identifiers
General geographic information derived from your IP address
Other diagnostic and usage information
We use this information to operate, secure, understand, and improve our Website and Services.
2. Cookies and tracking technologies
We may use cookies and similar technologies, including pixels, tags, scripts, and web beacons, to operate our Website, remember preferences, understand how visitors interact with our Website, measure performance, and improve our Services and marketing.
Cookies may be either session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a specified period.
We may use cookies for purposes including:
Essential Cookies: Necessary for the operation, security, and functionality of the Website.
Preference Cookies: Used to remember choices and preferences.
Analytics Cookies: Used to understand Website traffic and visitor behavior.
Marketing Cookies: Used, where permitted, to measure marketing effectiveness and provide relevant communications or advertising.
You may control cookies through your browser settings and, where available, through our Website's cookie preference controls. Disabling certain cookies may affect Website functionality.
3. Analytics
We may use third-party analytics services, including Microsoft Clarity and similar technologies, to understand how visitors interact with our Website.
These services may collect information about Website usage through cookies and similar technologies. We use this information to improve Website usability, performance, products, services, and advertising.
Your use of our Website may therefore involve the collection and processing of usage information by these service providers in accordance with their respective privacy practices.
4. How we use your personal information
We may use Personal Information to:
Provide, operate, maintain, and improve our Services
Respond to inquiries and requests
Communicate with prospective and existing clients
Provide estimates, proposals, projects, and services
Manage client relationships and accounts
Schedule and manage appointments or meetings
Provide customer support
Fulfill contractual obligations
Process and administer transactions
Send administrative and service-related communications
Send email communications you have requested or consented to receive
Send SMS/MMS communications you have expressly consented to receive
Provide news, offers, promotions, or other marketing communications where permitted
Analyze Website usage and marketing effectiveness
Protect our Website, systems, Company, clients, and users
Detect or prevent fraud, misuse, or unlawful activity
Comply with legal obligations
Enforce our agreements and policies
Exercise or defend legal claims
Carry out other purposes disclosed to you when information is collected or with your consent
5. SMS/MMS communications
If you voluntarily provide your mobile telephone number and expressly opt in to receive text messages from Big Opposable Thumb, Inc., we may use your mobile number to send SMS and/or MMS communications consistent with the consent you provided.
Depending on the type of consent provided, messages may include:
Responses to inquiries
Appointment information and reminders
Project-related communications
Customer service communications
Account or service updates
Transactional or informational communications
Marketing or promotional communications when separately authorized
Consent to receive marketing text messages is optional and is not a condition of purchasing any goods or services from Big Opposable Thumb, Inc.
Message frequency varies. Message and data rates may apply.
You may opt out of receiving SMS/MMS communications at any time by replying STOP to a message. You may request assistance by replying HELP, emailing thumbsup@bigopposablethumb.com, or calling (719) 373-1887.
After you send STOP, we may send a final message confirming that you have been unsubscribed. You will receive no further messages from that messaging program unless you subsequently opt in again.
SMS/MMS privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, transfer, or share SMS opt-in data or consent with third parties or affiliates for their own marketing or promotional purposes.
Consent to receive SMS/MMS communications from Big Opposable Thumb, Inc. applies only to communications from Big Opposable Thumb, Inc. and is not transferable to another business or organization.
SMS/MMS communications are also subject to our Terms and Conditions.
6. E-mail marketing and communications
If you have elected to receive marketing emails from us, we may use your contact information to provide information about our Company, services, news, offers, or other information we believe may be relevant.
You may unsubscribe from marketing emails using the unsubscribe mechanism contained in those communications.
Opting out of marketing communications does not prevent us from sending necessary transactional, project-related, account-related, or service communications.
7. How we disclose personal information
We do not sell Personal Information.
We may disclose Personal Information in the following limited circumstances:
Service providers
We may disclose Personal Information to service providers and subcontractors that perform services on our behalf, such as website hosting, analytics, customer relationship management, communications, email delivery, SMS delivery, customer service, payment processing, data storage, security, and other operational services.
These providers may access information only as necessary to perform services on our behalf and are subject to appropriate contractual, confidentiality, or data-protection obligations.
SMS opt-in data and consent are subject to the additional restrictions described in Section 5 and are not shared with third parties or affiliates for their own marketing or promotional purposes.
Business transfers
We may disclose or transfer Personal Information in connection with, or during negotiations concerning, a merger, acquisition, financing, reorganization, sale of Company assets, or acquisition of all or part of our business.
Legal requirements and protection of rights
We may disclose Personal Information when we reasonably believe disclosure is necessary to:
Comply with applicable law, regulation, legal process, or governmental request
Protect or defend our rights or property
Prevent or investigate possible wrongdoing
Protect the safety of our users or the public
Detect or prevent fraud or security threats
Protect against legal liability
With your consent
We may disclose Personal Information for another purpose when you specifically authorize us to do so.
8. Retention of personal information
We retain Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing Services, maintaining appropriate business and communication records, satisfying legal or accounting obligations, resolving disputes, and enforcing our agreements.
Retention periods may vary depending on the type of information and the purposes for which it was collected.
Usage and analytics data may be retained for internal analysis, security, and Website improvement purposes.
9. Security of personal information
We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no Internet transmission, electronic communication, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of Personal Information.
10. Your privacy choices and rights
Depending on where you live and applicable law, you may have rights regarding your Personal Information, including the right to request:
Access to Personal Information we maintain about you
Correction of inaccurate Personal Information
Deletion of certain Personal Information
Information about how Personal Information is used or disclosed
Withdrawal of certain consent previously provided
To submit a privacy request, contact us at thumbsup@bigopposablethumb.com.
We may need to verify your identity before fulfilling certain requests and may retain information when required or permitted by law.
For SMS/MMS communications, you may withdraw consent at any time by replying STOP.
For marketing email communications, use the unsubscribe mechanism included in the email.
11. Children’s privacy
Our Services are intended for individuals who are at least 18 years old and are not directed toward children.
We do not knowingly solicit information from or market to children under 13 years of age.
If we learn that we have collected Personal Information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
If you believe a child has provided Personal Information to us, please contact us at thumbsup@bigopposablethumb.com.
12. Links to other websites
Our Website may contain links to websites or services operated by third parties.
We are not responsible for the content, security, privacy policies, or practices of third-party websites or services. We encourage you to review the privacy policies of websites you visit.
13. International users
Our Company and Services are based in the United States.
If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other locations where our service providers operate.
Data protection laws in those locations may differ from those in your jurisdiction.
14. Changes to this privacy policy
We may update this Privacy Policy periodically to reflect changes in our practices, Services, technologies, legal requirements, or other circumstances.
When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
15. Contact us
If you have questions about this Privacy Policy, our privacy practices, or your Personal Information, contact us at:
Big Opposable Thumb, Inc.
P.O. Box 1444
Palmer Lake, CO 80133
United States
Phone: (719) 373-1887
Email: thumbsup@bigopposablethumb.com